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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. A value chain analysis places focus on which two main areas? (Choose two.)

A) Financial liabilities
B) Primary activities
C) Impact of newest technology features
D) Ecosystem competitors
E) Support processes

2. Which describes a business capability assessment?

A) Review of current capability metrics
B) How capabilities are currently implemented in competitive organizations (measurement formulas)
C) A survey covering skills levels within the customer's IT organization
D) Brainstorming about how process model governance could be improved

3. Which statement is true?

A) Customer satisfaction improvement represents a financial benefit
B) Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses
C) In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
D) Non-financial benefits should be identified by the customer's finance representative

4. How can business capability increments lend structure to work packages and reduce risk?

A) By providing clarity on several aspects of activities required as part of the implementation
B) By communicating how IT features enable process improvement
C) By decomposing activities into a consistent number of tasks, with the smallest scope
D) By generally describing stretch goals for individuals

5. Who are recommended as good sources to provide requirements in a customer engagement?

A) Consultants who did projects for the customer organization 3 years ago
B) 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season
C) Subject experts from the company's strategy organization
D) Individuals who have purchased services from the customer

Solutions: