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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?

A) The Windows account does not have permission.
B) The UMS service is installed automatically.
C) The UMS licenses have not been loaded.
D) The server platform does not meet the requirements.

2. You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?

A) Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
B) Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.
C) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
D) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.

3. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) Hardware may not be compatible with the new version of IP Office.
B) Phones may need to be upgraded increasing downtime.
C) Older IP Office applications may not be supported.
D) Telephone and system features may have changed between loads.
E) All licenses will need to be renewed.

4. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?

A) ITWLinx towerMAX SCL/8
B) Analog surge protector
C) ITWLinx towerMAX DS/2
D) IP Office Barrier Box

5. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Default the IP Office.
B) Remove the Embedded Voicemail Card.
C) Re-install the IP Office Professional License.
D) Remove the daughter boards.
E) Upgrade the system to the current GA software.

Solutions: