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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's data.
B) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.

2. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) VDN farm
B) Hunt Group farm
C) Agent Login ID farm
D) Vector farm

3. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archivers far ACD1 and ACD2 have not complete yet.
B) The nightly backup was in contention far the nightly archiver for ACD3.
C) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
D) The nightly archiver for ACD3 failed to run successfully.

4. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /dev/eri0 and /dev/hostname.eri0
B) /net/eri0 and/net/netmasks
C) /etc/hostname. Eri0 and /etc/netmasks
D) /cms/install/net use and /cms/install/netboo.eri0

5. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Dynamic Queue Position
B) Predicted Waft Time
C) Service Objective
D) Percent Allocation Distribution

Solutions: