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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) User/agent action bar
B) Organization Chart action bar
C) Main details area
D) Quick Search

2. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?

A) Voice Portal Connector
B) Voice Portal Postgres Database
C) Microsoft MVC
D) Voice Portal Configuration Database

3. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) The 5022/5023 portTelnet or ssh is disabled in CM.
B) The ACCCM license file has expired.
C) The ACCCM server Remote Desktop is disabled.
D) A live user has already logged in to CM using similar login credentials.

4. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in the database tableSystem_Parameters underLanguage
B) in the ACCCM CFGtab,under Language Tab, select de_de
C) in web.config file under set de_de
D) the ACCCM Setup under SystemLanguage

5. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) The database must be MSSQL 2008.
B) Windows Database authentication can be used.
C) MSSQL Express Versions cannot be used.
D) The database can be Microsoft SQL (MSSQL) or Sybase.
E) SQL authentication must be activated for the database.

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