[Mar-2024] Field-Service-Lightning-Consultant Braindumps – Field-Service-Lightning-Consultant Questions to Get Better Grades
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NEW QUESTION # 95
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
- A. Customer Entitlement
- B. Customer Working Hours
- C. Service Due Date
- D. Service Urgency
Answer: A
NEW QUESTION # 96
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
- A. Create permission sets and assign the field service lightning mobile permission set to service resources.
- B. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
- C. Create permission sets and assign the field service lightning admin permission set to service resources.
- D. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
Answer: B
NEW QUESTION # 97
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 and 2 different capacities for repair work.
- B. Assign Contractor 1 as a Preferred Resource.
- C. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- D. Assign Contractor 2 as an excluded Resource.
Answer: B
NEW QUESTION # 98
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Work type can be configured to include required products on the work order and work order line item
- B. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
- C. Required product must be added to both work order and all work order line items
- D. Quantity and unit of measure are required when adding a required product
Answer: A,B
NEW QUESTION # 99
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
- A. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
- B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
- C. Manually create a competitor's Asset Record on the Field Service mobile app.
- D. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
Answer: B
NEW QUESTION # 100
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Use the Resource Availability Rule.
- B. Use appropriate Resource Operating Hours.
- C. Create Resource Absences every day.
- D. Create a recurring Service Appointment
Answer: B
NEW QUESTION # 101
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers
- A. Add the resources assigned to the Service Territory's Member related list.
- B. Create a new user territory associated with the Service Territory and dispatcher.
- C. Assign a new user territory and add each of the assigned service resources.
- D. Configure and run the User Territory Sharing Job in Field Service Settings.
Answer: B,D
NEW QUESTION # 102
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 and 2 different capacities for repair work.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 2 as an Excluded Resource.
Answer: B
NEW QUESTION # 103
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the work order products related list on the work type object
- B. Add product to the products required related list on the asset object
- C. Add product to the products required related list on the work type object
- D. Add product to the work order products related list on the asset object
Answer: C
NEW QUESTION # 104
Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?
- A. Add a "Create Opportunity" Quick Action to the Work Order Line Item.
- B. Create a New Task linked to the Contact and assign to a Sales Rep.
- C. Add an "Upsell" Quick Action to the Account that creates a new Work Order
- D. Create a custom Visualforce page to create a new Opportunity.
Answer: A
NEW QUESTION # 105
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has providedservices for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 and 2 different capacities for repair work.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 2 as an Excluded Resource.
Answer: B
NEW QUESTION # 106
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using Setup. Manually assign the skills to Service Resources.
- B. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders. - C. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- D. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Answer: A,C
NEW QUESTION # 107
Universal Containers` customers typically like to be by the same Technician that completed the initial installation.
How should a Consultant implement this rule?
- A. Add the Resource as a Required Resource.
- B. Add the Account as one of the Resource Skills.
- C. Add all other Resources as Excluded Resources.
- D. Add the Resource as a Preferred Resource.
Answer: D
NEW QUESTION # 108
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
- A. Create the products and the installation kits as unsterilized inventory.
- B. Create the products and the installation kits as serialized inventory.
- C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
- D. Create the products and the installation kits as a single serialized product.
Answer: C
NEW QUESTION # 109
Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?
- A. Required Resource
- B. Preferred Resource
- C. Match Fields
- D. Match Boolean
Answer: D
NEW QUESTION # 110
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three)
- A. Google Traffic Data
- B. Resources Travel Speed
- C. Service Appointment Dependencies
- D. Service Appointments
- E. Resource's Home Base
Answer: A,D,E
NEW QUESTION # 111
universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?
- A. Add a new product required to the work order.
- B. Add a new product required to the work type.
- C. Add a new product consumed to the work rule.
- D. Add a new product consumed to the work order.
Answer: B
NEW QUESTION # 112
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select multiple service appointment from the list and bulk schedule them
- B. Select theservice appointment from the list, user the "change status" action and
"dispatch" - C. Select a serviceappointment from the list, use the "candidates" action, and select the best time slot
- D. Select the service appointment from the list and the "schedule" action
- E. Select a service appointment from the list, use the "edit" action and allocate the Resources
Answer: A,C,D
NEW QUESTION # 113
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- B. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
- C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
- D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
Answer: D
NEW QUESTION # 114
northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
Choose 2 answers
- A. scheduled start
- B. arrival window starts
- C. arrival window end
- D. scheduled end
Answer: A,B
NEW QUESTION # 115
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