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NEW QUESTION 22
Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?
- A. Supervisor actions
- B. Web communications
- C. Quality management
- D. Inbound email processing
- E. Report creation
Answer: A
NEW QUESTION 23
Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)
- A. IPOS Scan be sold under wholesale and co-delivery models.
- B. IPOSS includes major software upgrades, updates and patches.
- C. Default coverage hours for IPOSSare365x 24.
- D. IPOSS includes remote diagnostic capabilities.
- E. Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
Answer: A,B
NEW QUESTION 24
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
- A. K165
- B. J129
- C. K155
- D. J179
- E. J139
Answer: C
NEW QUESTION 25
A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?
- A. Scalable
- B. Secure
- C. Simple
- D. Modular
- E. Resilient
Answer: D
NEW QUESTION 26
Which of the following customer concerns are related to customer experience? (Select two.)
- A. Simplifying management
- B. Driving efficiencies
- C. Bring Your Own Device (BYOD)
- D. Customer Satisfaction
- E. Contextual experiences
Answer: D,E
NEW QUESTION 27
You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?
- A. Avaya IX TM Spaces
- B. Cloud Operations Manager
- C. IP Office Media Manager
- D. Simplified Web Self-Administration
- E. Avaya Call Reporting
Answer: A
NEW QUESTION 28
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
- A. K165
- B. J129
- C. J179
- D. J139
- E. K155
Answer: C
NEW QUESTION 29
A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?
- A. Preferred Edition
- B. Server Edition
- C. Essential Edition
- D. Basic Edition
- E. Select Edition
Answer: C
NEW QUESTION 30
Which of the following is the best description of the SIP Line Appearance feature?
- A. Allows placement of SIP calls on selectable trunk line extensions
- B. Causes desk phones to present SIP call appearances the same as trunk line calls
- C. Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
- D. Permits instant two-way conferencing on SIP video endpoints
- E. Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
Answer: C
NEW QUESTION 31
Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?
- A. Mobility
- B. Multi-channel
- C. Savings
- D. Productivity
- E. Call Handling
Answer: D
NEW QUESTION 32
Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)
- A. IPOSS includes major software upgrades, updates and patches.
- B. IPOS Scan be sold under wholesale and co-delivery models.
- C. Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
- D. Default coverage hours for IPOSSare365x 24.
- E. IPOSS includes remote diagnostic capabilities.
Answer: B,C
NEW QUESTION 33
Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)
- A. Select Edition
- B. Preferred Edition
- C. Server Edition
- D. Basic Edition
- E. Essential Edition
Answer: A,C
NEW QUESTION 34
A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya J139 desk phones
- B. Avaya Web RTC soft clients
- C. Avaya IP Office TM
- D. Avaya IX Conference Phones
- E. Avaya Aura
Answer: A,D
NEW QUESTION 35
Cloud Operations Manager (COM) is a new management utility.
What does it manage?
- A. Up to 30 Avaya IP Office TM system inventories
- B. Up to 30 Avaya Aura systems
- C. Up to 3000 Avaya IP Office TM systems
- D. Up to 30,000 call recordings
- E. Up to 3000 Avaya IP Office TM users
Answer: C
NEW QUESTION 36
The _______________ licensing model is based on the number of concurrent agents logged in.
- A. Workforce Management Named User
- B. Power
- C. Core
- D. Concurrent
Answer: A
NEW QUESTION 37
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Increase profitability
- C. Add secure mobility features
- D. Improve the customer experience
- E. Grow my business
Answer: D,E
NEW QUESTION 38
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Add secure mobility features
- C. Improve the customer experience
- D. Grow my business
- E. Increase profitability
Answer: D,E
NEW QUESTION 39
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