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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?

A) Remove Step 1 and prefill the account information automatically.
B) Use an Edit Block in Step 4 to enter payment information.
C) Use Multi-select elements in Step 3 for the product list.
D) Divide Step 2 into two steps, so each task is distinct.

2. A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using card session variables and multiple FlexCards
B) Using card filter and a single FlexCard with multiple flyouts
C) Using card session variables and a single FlexCard with multiple flyouts
D) Using card filter and multiple FlexCards

3. A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?

A) DataRaptor Load
B) DataRaptor Extract
C) DataRaptor Transform
D) DataRator Turbo Extract

4. How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

A) Configure a ResumeStep
B) Configure the Save property
C) Use a DataRaptor Post Action
D) Use an Integration Procedure

5. A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

A) Use a Datatable element
B) Use a Zone Template
C) Use a Block Element with the Collapse property enabled
D) Use a Custom Style to adjust height and width

Solutions: