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Nortel 920-182 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Configuration | - Switch integration (Meridian / BCM systems) - Networking and IP configuration - User and mailbox configuration - Configuration Wizard usage |
| Installation of CallPilot Rls.5.0 | - License and keycode activation - System setup and initial configuration - Software installation steps |
| CallPilot System Overview | - Architecture and components - System requirements |
| Pre-Installation Planning | - High availability considerations - Network planning (TCP/IP configuration) - Hardware and server prerequisites |
| Maintenance and Operations | - Troubleshooting CallPilot services - Backup and restore procedures - System monitoring and logs |
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