Instant Download Nortel : 920-130 Questions & Answers
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Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Overview & Architecture | 20% | - Symposium Express Call Center 4.2 components - Hardware and software requirements - System architecture and server roles |
| Topic 2: Call Routing & Management | 25% | - Skill-based routing - Vector Directory Numbers (VDNs) - Agent configuration and login - Vector commands and scripting |
| Topic 3: Maintenance & Troubleshooting | 15% | - Upgrades and patches - Common issues and resolution - Performance tuning - System logs and alarms |
| Topic 4: Installation & Configuration | 25% | - Server installation and setup - Integration with Meridian 1/CS1000 - Database configuration - License management |
| Topic 5: Administration & Reporting | 15% | - Real-time monitoring - System administration tools - Historical reporting and statistics - Backup and restore procedures |
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