Exam Name: The Foundation Examination - ITIL®
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Instant Download ISEB : ISEB-ITILF Questions & Answers as PDF & Test Engine
Updated: Sep 29, 2026
No. of Questions: 215 Questions & Answers with Testing Engine
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selected Roles | - Roles and responsibilities
|
| Selected Functions | - Operational functions
|
| Selected Processes | - ITIL processes
|
| Generic Concepts and Definitions | - Core terminology
|
| Key Principles and Models | - Management concepts
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
| Technology and Architecture | - Supporting capabilities
|
ISEB The Foundation Examination - ITIL® Sample Questions:
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
- A. Project baseline
- B. Change baseline
- C. Configuration baseline
- D. Asset baseline
Correct Answer: C 🗳️
Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome
- A. 1 only
- B. Both of the above
- C. 2 only
- D. Neither of the above
Correct Answer: B 🗳️
Which one of the following is the BEST definition of the term service management?
- A. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
- B. A set of specialized organizational capabilities for providing value to customers in the form of services
- C. Units of organizations with roles to perform certain activities
- D. The management of functions within an organization to perform certain activities
Correct Answer: B 🗳️
Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring
- A. 1, 3 and 4 only
- B. All of the above
- C. 2, 3 and 4 only
- D. 1, 2 and 3 only
Correct Answer: B 🗳️
Which processes are responsible for the regular review of underpinning contracts?
- A. Supplier management and change management
- B. Supplier management and availability management
- C. Availability management and service level management
- D. Supplier management and service level management
Correct Answer: D 🗳️
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