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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. What are the categories of events described in the ITIL service operation book?

A) Informational, scheduled, normal
B) Warning, reactive, proactive
C) Informational, warning, exception
D) Scheduled, unscheduled, emergency

2. Which reason describes why ITIL is so successful?

A) It is designed to be used to manage projects
B) It tells service providers exactly how to be successful
C) It is not tied to any particular vendor platform
D) The five ITIL volumes are concise

3. Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

A) Service level management
B) Problem management
C) Event management
D) Change management

4. What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A) A service object
B) A change
C) A known error
D) An incident

5. Which of the following CANNOT be provided by a tool?

A) Wisdom
B) Knowledge
C) Information
D) Data

Solutions: