Exam Name: The Foundation Examination - ITIL®
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Instant Download ISEB : ISEB-ITILF Questions & Answers
Check Updated on: Sep 29, 2026
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selected Processes | - ITIL processes
|
| Topic 2: Key Principles and Models | - Management concepts
|
| Topic 3: Selected Functions | - Operational functions
|
| Topic 4: Generic Concepts and Definitions | - Core terminology
|
| Topic 5: Service Management as a Practice | - Fundamental concepts of service management
|
| Topic 6: Selected Roles | - Roles and responsibilities
|
| Topic 7: Technology and Architecture | - Supporting capabilities
|
| Topic 8: The ITIL Service Lifecycle | - Lifecycle stages
|
ISEB The Foundation Examination - ITIL® Sample Questions:
What are the categories of events described in the ITIL service operation book?
- A. Informational, scheduled, normal
- B. Warning, reactive, proactive
- C. Informational, warning, exception
- D. Scheduled, unscheduled, emergency
Correct Answer: C 🗳️
Which reason describes why ITIL is so successful?
- A. It is designed to be used to manage projects
- B. It tells service providers exactly how to be successful
- C. It is not tied to any particular vendor platform
- D. The five ITIL volumes are concise
Correct Answer: C 🗳️
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
- A. Service level management
- B. Problem management
- C. Event management
- D. Change management
Correct Answer: B 🗳️
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
- A. A service object
- B. A change
- C. A known error
- D. An incident
Correct Answer: C 🗳️
Which of the following CANNOT be provided by a tool?
- A. Wisdom
- B. Knowledge
- C. Information
- D. Data
Correct Answer: A 🗳️
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