Exam Name: Selling HP PS Lifecycle Services 2023
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Check Updated on: Sep 14, 2026
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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects - Comparison with alternative solutions - Key features and advantages of HP services |
| Topic 2: Proposing and Selling Solutions | 20% | - Building service proposals and pricing models - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations |
| Topic 3: Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges - Consultative sales approach |
| Topic 4: Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Topic 5: HP PS Lifecycle Services Overview | 20% | - Definition and scope of HP Personal Systems Lifecycle Services - Service portfolio: plan, deploy, manage, support, retire - Value proposition and business benefits |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
- A. The Partner must complete the registration process by using the hyperlink sent in an email
- B. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
- C. Registration must be performed within 10 days from the day the service is sold
- D. Delivery of the hardware must be scheduled within 30 days after the service is sold
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
What does HP Fix Services provide for HP Personal Systems? (Select two.)
- A. Mandatory customer self-repair (offshore)
- B. Operating system and firmware updates
- C. Protection from manufacturer defects
- D. Multiple response time options to meet customer needs
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)
- A. Do you currently have a security strategy in place for your PCs and other devices?
- B. What percentage of your budget is allocated to new hardware acquisition?
- C. What does the company's roadmap for growth over the next ten years look like?
- D. How do you decide when to acquire or retire the company's personal systems?
- E. How much employee productivity is lost to device downtime due to failure or damage?
- F. How do you deal with hardware support when employees are working remotely?
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?
- A. HP Next-Business Day Service
- B. HP Active Care
- C. HP Wolf Protect and Trace
- D. HP Device Recovery Service
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