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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services can be purchased at extremely discounted prices.
B) HP Services give you predictability and greater control of the Total Cost of Ownership.
C) HP Services can immediately and seamlessly replace your help desk.
D) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).

2. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) provide customers with return packaging in case they decide to exchange products
B) achieve global consistency in the installation and setup of devices
C) get expert supervision while the IT team installs the new devices to ensure it is done correctly
D) get installation training to help the customer stay involved in each step of the process
E) optimize the customer's IT resources with expert deployment

3. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Defective Media Retention
B) Configuration Services and Defective Media Retention
C) Next Business Day Onsite and Installation
D) Accidental Damage Protection and Next Business Day Onsite Services

4. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cross Sell Solution
B) HP Cirrus
C) HP Sales Central
D) HP Support Center

Solutions: