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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Dynamic Queue Position
B) Predicted Waft Time
C) Service Objective
D) Percent Allocation Distribution

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Agent
B) Split
C) Skill
D) Vector

3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Only the switch release in the CMS needs to be changed to CM6.
B) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
C) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D) It is not necessary far either the reporting adjunct or the switch release to change.

4. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of users that can be administered in the CMS
B) the number of agents that the CMS can report on
C) features assigned to each user
D) simultaneous CMS Supervisor logins
E) the number of ACDs that the CMS system can monitor

5. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) emssve change authorizations; make needed changes to authorization
B) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
C) All changes are made in the CM using the change cam proc screen
D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1

Solutions: