Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Instant Download Avaya : 3303 Questions & Answers as PDF & Test Engine
Updated: Sep 09, 2026
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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Installation | 25% | - Installation & Configuration
|
| Operation & Monitoring | 20% | - Reports & Analytics
|
| Maintenance & Troubleshooting | 25% | - Routine Maintenance
|
| Administration & Configuration | 30% | - Agent & Supervisor Setup
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
What does db_mgr script do?
- A. It stops and starts the database
- B. It copies calling lists to *.old.
- C. It rolls up the daily data into monthly statistics.
- D. It removes all old and outdated files from the system.
- E. It runs a backup of the database to DVD.
A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?
- A. record selection criteria
- B. virtual campaign
- C. record specific messaging
- D. unit work list
Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
- A. Completion Code 98 and 19 are associated with Agent Owned Recall.
- B. If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
- C. Supervisors have to start the shadow jobs at the start of the day.
- D. If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
- E. There can be more than one shadow job configured per calling list.
What should the crontab of a secondary dialer have?
- A. pds_maintenance and db_rnaintenance
- B. pds_maintenance, mts_maintenance and db_mainlenance
- C. pds_maintenance
- D. pds_maintenance and mts_maintenance
To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
- A. When an opt-out happens, transfer to .. : Transfer to a VDN
- B. Message to be played when opt-out fails : 1
- C. When opt-out happens, transfer to : Transfer to an outbound job
- D. Opt out Digit: #
- E. Opt-out Digit: 5
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