Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3303 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Proactive Contact Implementation and Maintenance Exam |
| Exam Number: | 3303 |
| Exam Format: | Scenario-based questions, Multiple choice |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Proactive Contact Certification Track Avaya Certified Implementation Specialist |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored exam (delivery method depends on Avaya certification partner or training provider) |
| Pre Condition: | Recommended experience with Avaya Proactive Contact or contact center systems. |
Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Administration | - Reporting tools and analytics - User administration and security roles |
| Avaya Proactive Contact Architecture | - System components and deployment architecture - Dialing modes and campaign processing flow |
| Campaign Management | - Campaign creation and configuration - Outbound dialing strategies and optimization |
| Maintenance and Troubleshooting | - Error handling and troubleshooting procedures - System monitoring and performance tuning |
| System Installation and Configuration | - Installation prerequisites and environment setup - Core system configuration and integration |
Avaya Proactive Contact Implementation and Maintenance Exam FAQ: Straight Answers for Candidates
Avaya Proactive Contact Implementation and Maintenance is an official certification exam from Avaya, identified by the exam code 3303. Pass it and you hold the Avaya-Certification certification, which sits at the Professional level. It also feeds into related credentials, including Avaya Certified Implementation Specialist, Avaya Proactive Contact Certification Track. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Recommended experience with Avaya Proactive Contact or contact center systems.
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book.
Yes, and we encourage it. Download the free PDF demo of the Avaya Proactive Contact Implementation and Maintenance questions from ITCertMagic and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the Avaya Proactive Contact Implementation and Maintenance exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The Avaya Proactive Contact Implementation and Maintenance blueprint spans 5 domains. The ones carrying the most weight include Avaya Proactive Contact Architecture, Maintenance and Troubleshooting, and Campaign Management. The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which hardware component is required for a hard dialer Proactive Contact 5.X?
- A. Avaya Application Enablement Services (AES) 3.1 or later
- B. TN-744-based Call Classifier Cards version "e" or later
- C. Avaya Enhanced Network Bus Controller (ENBC)
- D. Avaya Communication Manager (CM) 3.1 or later
Correct Answer: C 🗳️
A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)
- A. A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
- B. "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.
- C. "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.
- D. A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.
- E. "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
Correct Answer: A,E 🗳️
What should the crontab of a secondary dialer have?
- A. pds_maintenance and db_rnaintenance
- B. pds_maintenance, mts_maintenance and db_mainlenance
- C. pds_maintenance
- D. pds_maintenance and mts_maintenance
Correct Answer: A 🗳️
In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?
- A. Agent Application
- B. Editor
- C. Analyst
- D. Command User Interface (System Telnet)
Correct Answer: D 🗳️
A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)
- A. The completion code was not assigned to a short-cut key.
- B. The new completion code Is not available for use untilafter the next dialer restart.
- C. The new code was not available because it was created on another dialer in the pod.
- D. The new completion code is an agent completion code.
- E. The agents was not aware of the new completion code.
Correct Answer: A,B,E 🗳️
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