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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Supervisor actions
B) Web communications
C) Report creation
D) Quality management
E) Inbound email processing

2. Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)

A) VMware
B) Linux Server
C) IP500 V2
D) Cloud computing platform
E) Hyper-V

3. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A) Live Monitor
B) Desktop Trigger
C) Analyze module
D) Coach and Learn
E) Workforce Management

4. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

A) IPOSS includes major software upgrades, updates and patches.
B) IPOSS includes remote diagnostic capabilities.
C) IPOS Scan be sold under wholesale and co-delivery models.
D) Default coverage hours for IPOSSare365x 24.
E) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.

Solutions: