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CompTIA 220-604 Exam Syllabus Topics:

SectionWeightObjectives
Security5%- Hardware security
  • 1. Install key fobs
  • 2. Install smart card readers
  • 3. Install biometric devices
- Physical security
  • 1. Control access to PCs, servers and laptops
  • 2. Implement operating system security measures
Laptop and Portable Devices20%- Installation and configuration
  • 1. Safely remove and install laptop hardware
  • 2. Understand memory sharing and upgrades
- Fundamentals of laptop and portable devices
  • 1. Laptop communication technologies
  • 2. LCD major components
  • 3. Power and electrical requirements
- Troubleshooting
  • 1. Verify AC/DC power and external display functionality
  • 2. Diagnose power, display, keyboard and wireless issues
Safety and Environmental Issues10%- Safety procedures
  • 1. Follow proper safety procedures for power supplies and display devices
  • 2. Maintain a safe working environment
  • 3. Identify electrical and environmental hazards
Printers and Scanners20%- Troubleshooting and preventive maintenance
  • 1. Use maintenance kits and recommended supplies
  • 2. Analyze and resolve printer and scanner problems
- Printer and scanner fundamentals
  • 1. Laser, inkjet, thermal, solid ink and impact technologies
- Installation and configuration
  • 1. Install devices and drivers
  • 2. Upgrade memory and firmware
  • 3. Configure options and perform calibration
Personal Computer Components45%- Preventive maintenance
  • 1. Maintain firmware and driver updates
  • 2. Perform cleaning and airflow maintenance
- Install, configure, optimize and upgrade personal computer components
  • 1. Configure BIOS and hardware settings
  • 2. Install and configure storage devices, motherboards, power supplies, CPUs, memory and adapter cards
  • 3. Install and configure system components and drivers
- Diagnostic procedures and troubleshooting techniques
  • 1. Identify and isolate hardware problems
  • 2. Use diagnostic tools such as multimeters, anti-static equipment and loopback plugs
  • 3. Troubleshoot power supplies, processors, motherboards, memory and adapter cards

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