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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. What features does SAP API Management offer?
Note: There are 2 correct answers to this question.

A) Implementing new code-based APIs to various back ends (SAP cloud/on premise, third party)
B) Enabling seamless extensibility through an open event-based message exchange platform (event-driven architecture)
C) Providing comprehensive analytics capabilities to understand the various patterns of API consumption
D) Exposing data with external ecosystems to generate new revenue streams (data as a service)

2. In which process are trading partner collaboration and contract negotiations executed?

A) Recruit to Retire
B) Design to Operate
C) Lead to Cash
D) Source to Pay

3. You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A) Using workflow rule management
B) Using work ticket management
C) Using knowledge base management
D) Using installed base management

4. What are organizational structures used for in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A) For assignment of page layouts
B) For reporting line functions
C) For access control (access context and its restriction rules)
D) For controlling access to system administration features
E) For clustering master data (accounts, prices, products, etc.)

5. You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

A) Append a new structure into an SAP standard table.
B) Create a new UI as an SAP Fiori app.
C) Add custom fields to the SAP standard fields.
D) Create custom logic to enhance SAP standard logic.

Solutions: