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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deployment and Troubleshooting- Configuration lifecycle management
  • 1. Migration between environments
    • 2. Diagnostics and logging
      Topic 2: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
      • 1. Agent Desktop and administrative interfaces
        • 2. Core components and data model
          Topic 3: Security and Access Control- Authentication and authorization
          • 1. SSO and identity integration concepts
            • 2. Roles and profiles
              Topic 4: Development and Scripting- B2C Service scripting and APIs
              • 1. Connect PHP / APIs usage concepts
                • 2. Client-side and server-side extensions
                  • 3. RightNow Object Query Language (ROQL)
                    Topic 5: Data Management and Customization- Business rules and automation
                    • 1. Scripts and server-side logic
                      • 2. Workflows and business rules engine
                        - Data objects and schema customization
                        • 1. Custom objects and fields
                          • 2. Data relationships and constraints
                            Topic 6: Integration Concepts- Integration approaches
                            • 1. REST and SOAP web services
                              • 2. Outbound messaging and event-driven integration
                                • 3. Middleware and third-party integration patterns

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  Question 1

                                  Which API operation can be used to retrieve a list of all IncidentQueue labels and IDs configured on your Oracle B2C Service site?

                                  A. GatValuesForNamedlDHierarchy
                                  B. GetMetaData
                                  C. QueryObjects
                                  D. GatValuesForNamedID


                                  Question 2

                                  You need to set the address of a newcontact using Connect PHP. You have only the abbreviation for the state.
                                  How should you finish the following code to set the state of the Address object?

                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  A. Option A
                                  B. Option E
                                  C. Option B
                                  D. Option C
                                  E. Option D


                                  Question 3

                                  The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).

                                  A. Chaining with generic objects is not supported when using standard objects.
                                  B. The idspecified attribute of the ChainSourceld object should be true,
                                  C. The suppressRules option must always be set to true when chaining generic objects.
                                  D. The suppressExternaiEvents option must always be set to true.


                                  Question 4

                                  Identify the format in which date values are specified in the where clause of a ROQL query by using Connect for PHP.

                                  A. yyyy-mm-dd format and evaluated using the time zone specified by the tzinterface configuration setting
                                  B. ISO8601 using the UTC time zone
                                  C. the format specified by the dtf_short_date configuration setting and evaluated using the time zone specified by the tz_interface configuration setting
                                  D. UNIX time stamp format


                                  Question 5

                                  You notice that your mobile Customer Portal pages are not displaying in development mode. Identify the cause of the error.

                                  A. A mobile page set mapping has not been enabled.
                                  B. The pre_age_render hook Should Set the USER_AGENT cookie.
                                  C. The post_page_render hook should set the user agent cookie.
                                  D. The login_required attribute of the Page metatagshould be set to false.
                                  E. Cookies are required for Custom Portal.


                                  Solutions:

                                  Question 1
                                  Answer: C
                                  Question 2
                                  Answer: B
                                  Question 3
                                  Answer: A
                                  Question 4
                                  Answer: A
                                  Question 5
                                  Answer: D

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