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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Instant messaging costs are significantly less than long-distance phone conversations.
- A. True
- B. False
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Communication Services
- B. Public Interface Services
- C. Core Services
- D. Application Services
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. Gateway
- B. SIP
- C. Outbound Proxy
- D. WebRTC
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 5
- B. 3
- C. 4
- D. 2
Which protocol is used for transporting Digitized Audio?
- A. TCP
- B. SIP
- C. RTP
- D. UDP
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