Exam Name: Avaya Interaction Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Instant Download Avaya : 6205.1 Questions & Answers as PDF & Test Engine
Updated: Jul 23, 2026
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Avaya 6205.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Components | 25% | - Interaction Center core architecture - Integration with Avaya Aura and communication systems - Server and client components |
| Maintenance and Troubleshooting | 20% | - Backup and restore procedures - Log analysis and system monitoring - Common issues and resolution |
| Administration and Routing | 25% | - Agent and skill configuration - Queue management and reporting setup - Call routing and workflow design |
| Installation and Configuration | 30% | - Licensing and activation - Database setup and configuration - Server prerequisites and deployment - Client installation and configuration |
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