Exam Name: ISTQB Certified Tester-Foundation Level - Usability Testing
Certification Provider: ISQI
Corresponding Certification: iSQI Software Testing & Quality
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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Usability Test Planning and Reporting | 10% | - Stakeholder communication - Documenting results and recommendations - Test strategy and plan design |
| Basic Concepts of Usability, UX and Accessibility | 15% | - Definitions and core principles - Business value and objectives - Relationship between usability, UX and accessibility |
| Fundamentals of Usability Evaluation | 20% | - Human-centered design process - Goals, metrics and measurement - Evaluation types: inspection, testing, inquiry |
| Risks in Usability, UX and Accessibility | 15% | - Impact analysis and mitigation - Project and product-level risks - Identification and classification of risks |
| Usability Evaluation Methods and Techniques | 25% | - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups - Inspection methods: heuristic evaluation, cognitive walkthrough |
| Accessibility in Usability Evaluation | 15% | - Evaluating compliance and accessibility barriers - Standards: WCAG, ISO 9241, EN 301 549 - Inclusive design considerations |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus
- A. ii, iv & v are true, i & iii are false
- B. ii & iv are true, i, iii & v are false
- C. i, ii & iii are true, iv & v are false
- D. i & iii are true, ii, iv & v are false
Correct Answer: A 🗳️
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A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?
- A. That depends on the accessibility of the website
- B. That depends on the context of use as users may have different expectations
- C. The usability of the website is good - five minutes is a fair amount of time
- D. The usability of the website is bad - five minutes is way too long
Correct Answer: B 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
As an expert for usability, you're in charge of the usability part of the development of a business application for a large customer. You have worked as a usability expert with the development team for two years and are operating well together; the developers value your feedback and give their bests implementing your suggestions. The product is in an early stage, so there's only a rudimentary prototype available.
Given this information, what is the best approach to verify the usability at the current stage?
- A. Usability test in the lab
- B. Usability maturity assessment
- C. Unmoderated usability test
- D. Usability review
Correct Answer: D 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
- A. Aesthetic and minimalist design
- B. Visibility of system status
- C. Help and documentation
- D. User control and freedom
Correct Answer: D 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
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