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Salesforce Certified Platform Strategy Designer Sample Questions:

1. The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work.
What is the purpose of an Impact & Effort matrix?

A) To prioritize projects based on key goals outlined in project framing
B) To compare products based on predefined criteria to enable stakeholder discussion
C) To classify projects according to their level of urgency.

2. Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A) Increased human takeover rate
B) Decreased length of support calls
C) Increased goal completion rate

3. A strategy designer is working with a product team to reach more diverse audiences.
How should the designer make a case for ensuring all future releases meet accessibility standards7

A) Focus rationale on how refactoring later is more expensive.
B) Evaluate competitors' accessibility standards.
C) Plot accessibility standards against impact and difficulty.

4. A health and wellness company wants to create a 10-year vision for its business. Which external context for innovation is the least risky trend to influence the company's strategy?

A) Perception shift: Feelings toward the efficacy of wellness products in the next 10 years
B) Demographic shift: Number of affluent and educated young professionals in the U.S. in the next
C) Market shift: The stability of the economy and consumers buying power in the next 10 years

5. Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.
Which technique should be used to do this?

A) Card sorting
B) Consequence scanning
C) Heuristic review

Solutions: