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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) SAP system backup
B) Ramp-up support
C) Robust Service Level Agreements (SLA)
D) 7 x 24 root cause analysis

2. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system corresponds to either production, test OR development environment.
B) A system is identified using a system ID.
C) One system can be a child to multiple installations.
D) A system corresponds to production, test AND development environment.

3. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Use the appropriate work center transaction code.
B) Use the left side menu.
C) Fill in the search box with keyword Root Cause Analysis.
D) Open a new application with default settings.

4. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

A) Is available 24*7 by phone or email.
B) Develops a service plan.
C) Acts as a single point of contact for partner needs within the partner Edge framework.
D) Liaises with the end customer of the Partner to assist with the booking process.

5. What should the partner do when receiving a new message from an end user?

A) Forward it to SAP and advise the end-user of the current situation.
B) Call SAP Support for suggestions.
C) Undertake the support Level 1 and 2 tasks corresponding to primary support services.
D) Recommend to the end user to install the latest patch.

Solutions: