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  • Total Questions: 143
  • Updated on: Oct 17, 2026
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Convenience is not a small thing for a working candidate. The ITCertMagic online engine for the Peoplecert ITIL Foundation (Version 5) exam runs in any browser — telephone, computer, whatever is nearest — 143 practice questions without a special setup.

Peoplecert ITILFNDv5 Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL® Foundation (Version 5) Examination
Exam Number:ITILFNDv5
Exam Duration:60 minutes
Exam Price:From US$690.00
Certificate Validity Period:3 years
Exam Format:Closed book, Single correct answer, Multiple choice
Related Certifications:ITIL® Version 5 Advanced Level Certifications
ITIL® Foundation Bridge (Version 5)
Real Exam Qty:40
Passing Score:65% (26 out of 40 questions)
Available Languages:Japanese, German, French, Polish, English, Italian, Chinese, Portuguese (Brazil), Spanish
Recommended Training:PeopleCert Official Training Materials
Exam Registration:PeopleCert Official Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored exam or onsite at authorized test centers
Pre Condition:No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Digital Product and Service Management Concepts18%- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
- Service relationships: provider, consumer, partners
- Value co-creation and stakeholder collaboration
Topic 2: ITIL Management Practices28%- Technical Management Practices
  • 1. Deployment management
    • 2. Software development and management
      - Service Management Practices
      • 1. Incident management
        • 2. Service level management
          • 3. Change enablement
            • 4. Problem management
              - General Management Practices
              • 1. Relationship management
                • 2. Portfolio management
                  • 3. Strategy management
                    Topic 3: Product and Service Lifecycle17%- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    - Iterative and flexible application
                    Topic 4: ITIL Value System20%- Management Practices overview
                    - Governance
                    - Service Value Chain activities
                    - Guiding Principles (7 principles and application)
                    - Continual improvement
                    Topic 5: Four Dimensions of Product and Service Management17%- Partners and Suppliers
                    - Value Streams and Processes
                    - Holistic approach and interdependencies
                    - Organizations and People
                    - Information and Technology

                    ITILFNDv5 Exam FAQ — Convenience, Quality, Policy

                    The official Peoplecert ITIL Foundation (Version 5) outline defines 5 domains. The leading three are ITIL Value System (20%), ITIL Management Practices (28%), and Four Dimensions of Product and Service Management (17%). The full list is in the topics section above, and ITCertMagic's 143 practice questions cover each one.

                    No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications Since requirements change over time, confirm the latest on the official Peoplecert exam page before scheduling.

                    The Peoplecert ITIL Foundation (Version 5) exam contains 40 to complete within 60 minutes. Timed simulation in the ITCertMagic Desktop Test Engine teaches that rhythm before exam day does.

                    Peoplecert recommends these training resources for the Peoplecert ITIL Foundation (Version 5) exam:

                    Follow the training with steady self-testing — the 143 practice questions from ITCertMagic help you apply theory and fill any gaps the training leaves.

                    ITCertMagic issues a full refund if you take the Peoplecert ITIL Foundation (Version 5) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.

                    Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review — not limited to any equipment, and friendly even without a network. All 143 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

                    The ITILFNDv5 exam is a Peoplecert certification exam validating the Peoplecert ITIL Foundation (Version 5) syllabus shown above. It belongs to these credential paths: ITIL® Version 5 Advanced Level Certifications, ITIL® Foundation Bridge (Version 5). Candidates in 2026 start with ITCertMagic's 143 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

                    The Peoplecert ITIL Foundation (Version 5) exam requires 65% (26 out of 40 questions) to pass, and registration costs From US$690.00. A failed attempt means paying the same fee again — a readiness check with the ITCertMagic engines before booking is the cheaper option.

                    Online proctored exam or onsite at authorized test centers Register for the Peoplecert ITIL Foundation (Version 5) exam through these official channels:

                    After booking, ITCertMagic delivers your practice questions within 1 minute — preparation starts the same day.

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    How do 'utility' and 'warranty' together support value co-creation?

                    • A. Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
                    • B. Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
                    • C. Utility and warranty apply only to products, not services
                    • D. Utility focuses on cost control, while warranty focuses on risk avoidance
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                    What is a problem?

                    • A. An unplanned service interruption
                    • B. Root cause of one or more incidents
                    • C. An incident that impacts critical services
                    • D. A service access request from users
                    Reveal Solution  Discussion  0

                    Correct Answer: B  🗳️

                    Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                    What does sustainability assure in the context of a service or product?

                    • A. The service supports the performance of the consumer
                    • B. The service delivers the required functionality to meet business needs
                    • C. The service will meet the agreed requirements
                    • D. The service will continually meet requirements for environmental responsibility
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                    An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?

                    • A. Involve people who have little or no prior knowledge of the service
                    • B. Identify who the consumer is and why they use the service
                    • C. Avoid applying risk management when reusing existing processes
                    • D. Select the right message and method to communicate with stakeholders
                    Reveal Solution  Discussion  0

                    Correct Answer: B  🗳️

                    Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                    What does a product specification primarily describe?

                    • A. Critical aspects, requirements, and characteristics of a product
                    • B. The initial creation used for testing a product's design
                    • C. The ability of a system to remain operational
                    • D. The process of merging code into a central repository
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

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