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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

A consultant has made two recommendations to you in a report:
1.To include legal terminology in your Service Level Agreements (SLAs)
2.It is not necessary to be able to measure all the targets in an SLA
Which of the recommendations conform to Service Level Management good practice?

A. 1 only
B. Both of the above
C. 2 only
D. Neither of the above

Question 2

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

A. People, Process, Products, Partners
B. People, Products, Technology, Partners
C. People, Process, Products, Technology
D. People, Process, Partners, Suppliers

Question 3

Which role would you MOST expect to be involved in the management of Underpinning Contracts?

A. Service Catalogue Manager
B. IT Designer/Architect
C. Process Manager
D. Supplier Manager

Question 4

Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?

A. An agreement that covers one service for a single customer
B. An agreement with an individual customer group, covering all the services that they use
C. An agreement that covers service specific issues in a multi-level SLA structure
D. An agreement that covers one service for all users of that service

Question 5

Which of the following are the main objectives of incident Management? Select all that apply

A. To automatically detect service affecting Events
B. To minimize adverse impacts on business operations
C. The restore normal service operation as quickly as possible

Solutions: