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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A. To provide care for the patient
B. To ensure that the patient is safe
C. To advocate for the patient
D. To make decisions for the patient

Question 2

In analyzing an organization ' s patient experience data, the patient experience professional observes that the standard deviation gets smaller as the responses become more similar for each question. Which is the BEST explanation for this phenomenon?

A. As responses become more similar, the median and mode become smaller. Thus, the standard deviation also becomes smaller.
B. As responses become more similar, they are closer to the mean, resulting in the standard deviation becoming smaller as well.
C. As responses become more similar, the mean increases, resulting in the standard deviation becoming smaller.
D. As responses become more similar, the more different respondents are from each other, resulting in the standard deviation becoming smaller.

Question 3

Patient Experience Mapping identifies the ideal state defined by which of the following four dimensions of care?

A. Patient perceptions of process efficiency, access to care, patient engagement, and presence of teamwork
B. Patient assessment of outcomes, physical environment, communication, and family/care partner participation
C. Patient assessment of safety, access to care, availability of information, and patient engagement
D. Patient perceptions on quality of care, communication, physical environment, and emotional support

Question 4

Regarding action plans, what does the acronym SMART stand for?

A. Specific, measurable, achievable, relevant, time-bound
B. Statistical, measurable, accurate, reliable, tabulated
C. Specialized, marketed, accountable, reliable, tabulated
D. Short, manageable, accurate, regulated, transparent

Question 5

Which are the MOST utilized data sources for evaluating service?

A. Service recovery logs and community advisory committees
B. Post-visit phone call feedback
C. Compliment data and focus groups
D. Patient (or family) complaints and patient satisfaction data

Solutions: