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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. What is the main function of the Data Security Policies?

A) defines the views or functionalities the user can access
B) defines the actions a particular user can do
C) defines the data a particular user can see and/or modify
D) defines the privileges and roles a particular user can have
E) defines the views the application can access

2. Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
B) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
C) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
D) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

3. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per sender
B) a configured profile option to schedule the retrieval of emails
C) an inbound message filter per time schedule
D) a configured job to process inbound emails

4. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is searchable by date range, username, event type, event severity, and event duration.
B) It is exportable to Excel.
C) It allows users to save searches for later reuse.
D) It is enabled by default.
E) It is available only to authorized administrators.

5. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) Entitlement rules are not valid for the service request.
B) No default coverages are set up.
C) The scheduled process has not been set up.
D) The Starts When criteria of the milestones is not True.

Solutions: