Exam Name: Communication Server 2100 SE08/SE09 Support Specialist
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Updated: Jul 31, 2026
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Nortel 920-115 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network and Protocol Integration | - Trunking and external connectivity - IP telephony integration - Signaling protocols and gateways |
| Topic 2: Maintenance and Troubleshooting | - System monitoring and alarms - Fault isolation and diagnostics - Performance troubleshooting |
| Topic 3: System Installation and Configuration | - Initial system setup - Hardware configuration and provisioning - Software upgrades and patching |
| Topic 4: Telephony Features and Services | - Call routing and numbering plans - Feature activation and configuration - Voicemail and messaging integration |
| Topic 5: Communication Server 2100 Architecture | - SE08/SE09 software release features - Call processing fundamentals - System components and architecture overview |
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