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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

A. Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.
B. CaPM should reject the offer/invoice and just order what was agreed before.
C. The Logistics Coordinator should rise a new Purchase Order for the higher value.
D. Care Program Manager should inform the customer about higher service fee for the coming period.

Question 2

Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A. Care Program Manager.
B. CT Head.
C. SWS Manager.
D. HWS Manager.

Question 3

NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

A. CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.
B. NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.
C. CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.
D. Nothing. The customer's own planning department take care of network quality.

Question 4

Care Plan can be used as:

A. The source of resource forecast data.
B. Basic reference in contractual disputes with customer.
C. Service Manual, helping to induct new Care Team members.
D. Financial Planning support tool in CT.

Question 5

Who is responsible for entering CARE data into NELLE?

A. Project F&C with the input from CaPM.
B. Care Program Manager.
C. Cost & Progress Manager.
D. Services Account Manager.

Solutions: