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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A. Activate all draft quotes related to the opportunity.
B. Close all open activities on the opportunity.
C. Relate the opportunity to at least one competitor.
D. Enter the close date on the close opportunity form.

Question 2

In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A. a resource group
B. yourself
C. a user
D. a team
E. a business unit

Question 3

When working with Service Management goals in Microsoft Dynamics CRM 2011, when are the Actual and
In Progress goal fields recalculated?
(Choose all that apply.)

A. when the goal record is saved
B. when a user clicks the Recalculate button
C. automatically
D. as scheduled on the service calendar

Question 4

In Microsoft Dynamics CRM 2011, you need to reschedule an existing service activity to a new date and
time.
What should you do?

A. Close the existing service activity as Cancelled, and then click Reschedule.
B. From the service calendar, copy the service activity to a new service activity.
C. From the service calendar, choose the service activity, and then click Reschedule.
D. Close the existing service activity as No Show, and then create a new service activity.

Question 5

A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?

A. Convert the lead to a contact and then deactivate the contact record.
B. Change the rating of the lead to Cold.
C. Change the status of the lead to No Longer Interested.
D. Convert the lead to an opportunity with a rating of Cold.

Solutions: