Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Updated: Sep 03, 2026
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
Basics of Microsoft MB-340 Exam
Microsoft Dynamics 365 Commerce Functional Consultant is a certification course that includes the basic concepts and skills required by a Commerce specialist. This certification course is created for professionals who need a practical understanding of Microsoft Dynamics 365 to configure, implement and administer a Microsoft Dynamics 365 based solution. This certification course provides in-depth knowledge on how to manage various aspects of the Commerce module.
Courses included in the certification:
Overview of the Microsoft MB-340 Exam
Configuration with Dashboards and Analytics
Introduction to Microsoft Dynamics 365
Foundation Configuration for Microsoft Dynamics 365
Configuration with Workflows
Introduction to Microsoft Dynamics 365 for Finance and Operations
Configuration with Forms
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Monitor and troubleshoot Commerce operations | - Issue resolution
|
| Topic 2: Implement and manage e-commerce | - Order processing
|
| Topic 3: Configure and manage POS | - Operations
|
| Topic 4: Manage products and pricing | - Product management
|
| Topic 5: Manage Commerce channels | - Online channel
|
| Topic 6: Manage customer and loyalty | - Loyalty programs
|
| Topic 7: Configure Dynamics 365 Commerce environment | - Set up Commerce headquarters
|
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