Exam Name: ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Strategist
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Updated: Oct 29, 2026
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- Total Questions: 42
- Updated on: Oct 29, 2026
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- Total Questions: 42
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- Total Questions: 42
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ITIL ITIL4-DPI Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL 4 Strategist: Direct, Plan and Improve (DPI) |
| Exam Number: | ITIL4-DPI |
| Related Certifications: | ITIL 4 Strategic Leader (SL) ITIL 4 Managing Professional (MP) |
| Passing Score: | 70% |
| Exam Price: | USD 495 |
| Real Exam Qty: | 40 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 Years (to maintain certification status via CPD or re-registration) |
| Available Languages: | Spanish, Chinese (Simplified), Japanese, French, German, English |
| Exam Format: | Multiple Choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online (PeopleCert Remote Proctoring) or On-site (Test Center) |
| Pre Condition: | Candidates must hold the ITIL 4 Foundation certificate. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695 |
ITIL ITIL4-DPI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the role of governance, risk and compliance | - Compliance
- Risk
|
| Understand the key concepts of Direct, Plan and Improve | - Risks - Methods - Direction
- Planning
|
| Understand and use key principles and methods of continual improvement | - Agile - Assessment - Six Sigma - Build an improvement roadmap - Lean - Continual improvement model - Toyota Kata |
| Understand and use key principles and methods of direction and planning | - Place decision-making authority at the correct level - Cascade goals and requirements - Define effective policies, controls and guidelines - Strategic planning - Business planning - Operational planning |
| Understand and use the principles and methods of Organizational Change Management (OCM) | - Communication - Change leadership - Stakeholder management - Resistance management - Organizational culture |
| Understand and use key principles and methods of measurement and reporting | - Interpreting reports - Types of metrics - Define metrics and KPIs - Basics of measurement and reporting |
Frequently Asked Questions: ITIL 4 Strategist: Direct, Plan and Improve (DPI) Exam
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam requires 70% to pass, and registration costs USD 495. A failed attempt means paying the same fee again — a readiness check with the ITCertMagic engines before booking is the cheaper option.
ITIL recommends these training resources for the ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam:
Follow the training with steady self-testing — the 42 practice questions from ITCertMagic help you apply theory and fill any gaps the training leaves.
The ITIL4-DPI exam is a ITIL certification exam validating the ITIL 4 Strategist: Direct, Plan and Improve (DPI) syllabus shown above. It belongs to these credential paths: ITIL 4 Managing Professional (MP), ITIL 4 Strategic Leader (SL). Candidates in 2026 prepare for it with ITCertMagic's 42 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
ITCertMagic issues a full refund if you take the ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Online (PeopleCert Remote Proctoring) or On-site (Test Center) Register for the ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam through these official channels:
After booking, ITCertMagic delivers your practice questions within 1 minute — preparation starts the same day.
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam contains 40 to complete within 90 minutes. Timed simulation in the ITCertMagic Desktop Test Engine teaches that rhythm before exam day does.
The official ITIL 4 Strategist: Direct, Plan and Improve (DPI) outline defines 6 domains. The leading three are Understand and use key principles and methods of continual improvement, Understand and use the principles and methods of Organizational Change Management (OCM), and Understand and use key principles and methods of direction and planning. The full list is in the topics section above, and ITCertMagic's 42 practice questions cover each one.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 42 practice questions are identical across versions. Every purchase includes 365 days of free updates — whenever a new version is compiled, it is sent to you automatically — plus a 50% renewal discount afterward and unlimited computer installations.
Candidates must hold the ITIL 4 Foundation certificate. Since requirements change over time, confirm the latest on the official ITIL exam page before scheduling.
ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions:
The manager of a team of highly skilled professionals often handles challenging problems personally in an effort to demonstrate expertise.
Which TWO are the MOST LIKELY consequences of this behaviour?
* Decisions take longer
* Employee morale improves
* Decisions are made quickly
* Employee morale suffers
- A. 1 and 2
- B. 1 and 4
- C. 2 and 3
- D. 3 and 4
Correct Answer: B 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
A service provider has experienced a number of problems with their cloud storage service that have caused service outages. Problem management has successfully identified the cause of each incident, but further improvements to the service are considered necessary.
Which is the BEST example of using the 'continual improvement model' to guide improvements to the service?
- A. Use the model to assess and authorize changes to improve the cloud storage service
- B. Use the model to restore and recover the cloud storage service each time the service fails
- C. Use the model to identify and prioritize improvements to the cloud storage service
- D. Use the model to identify and compare improvements to the 'problem management' practice
Correct Answer: C 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
At the start of an organizational change initiative, the managers of an organization ensure that stakeholders know what the change is supposed to achieve and encourage them to discuss it.
Which organizational change management requirement does this MOST contribute to?
- A. Sustained improvement
- B. Willing and prepared participants
- C. Strong and committed leadership
- D. Clear and relevant objectives
Correct Answer: B 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
An IT department is functioning as a service provider for the company it is a part of.
Which statement about this provider's governance is CORRECT?
- A. An internal service provider must use the service value system instead of governance
- B. An internal service provider cannot govern itself unless it has specifically delegated the authority by the company's governing body
- C. An internal service provider's governance is limited to external factors such as regulations and legislation
- D. An internal service provider is not subject to governance because they are part of the same company
Correct Answer: B 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
- A. Gap analysis
- B. SLA achievement analysis
- C. Process maturity assessment
- D. Customer satisfaction analysis
Correct Answer: A 🗳️
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
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