Exam Name: Communications IP Telephony Express Exam
Certification Provider: Cisco
Corresponding Certification: IP Communications
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Cisco 642-143 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Cisco Unified CallManager Express (CUCME) | 30% | - System management, monitoring, and troubleshooting - Trunking, call routing, and telephony features - Installation and initial setup - Configuration of endpoints, phones, dial plans |
| Cisco Unity Express | 20% | - Voicemail, auto-attendant, and user configuration - Installation and integration with CUCME - Administration, backup, and troubleshooting |
| VoIP and PSTN Fundamentals | 25% | - Traditional telephony infrastructure: PBX, trunks, signaling - SIP protocol basics and architecture - Codecs, voice quality, and QoS factors - Basic VoIP and PSTN components and technologies |
| Cisco Unified Communications Architecture | 25% | - Overview of Cisco small-to-medium business voice solutions - Call control and signaling protocols: SCCP, SIP - Analog and digital gateways, ATA, FXS/FXO interfaces |
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