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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A) One is enough
B) At least three
C) At least five
D) At least two

2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) one is enough
B) at least five
C) at least three
D) at least two

3. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It identifies the most important key business units using the IT asset and service management solution.
B) It identifies the key business units and teams supporting IT asset and service management processes.
C) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
D) It provides an overview of the key business units which helps identify the unit managers to interview.

4. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) ITIL v3 aligned process workflows
C) electronic audit records and electronic signatures
D) control and audit of all hardware assets installations, moves, additions, and changes

5. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) A service catalog for publishing self-help services to end users.
B) Compliance support through e-Signature and e-Audit.
C) A scanning tool for identifying deployed IT infrastructure components
D) An incident handling capability.
E) A common user interface and GUI editor.

Solutions: