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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one best practice that is very successful in delivering the Social Business message to a customer?

A) Add personal stories about how you use these social software features successfully in your job.
B) Distribute printouts of analysts' reports to every person in the room.
C) Make sure you are well dressed.
D) Have a lengthy technical discussion about each feature and its capabilities.

2. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) limit access to social media site by employees and partners
B) ensure that strategies are pushed down into the organization
C) be transparent with two-way dialog
D) do not respond to negative statements in social media sites

3. What in IBM Connections provides "crowd-sourcing" - a great way to gather structured feedback and promote ideas from the community?

A) Ideation blogs
B) Profiles
C) Information center
D) Forums

4. What should you do when a callback meeting is requested by a potential customer?

A) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
B) Deep dive into the technologies
C) Follow up with fancy product brochures
D) Prepare a lengthy slide deck and read each word on every page

5. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Competitors are using social media, including crowd-sourcing for new ideas
B) Employees are using social media, including at work
C) Employees prefer working in cubicles
D) Consumers' opinions and ratings are leading how a product is branded

Solutions: