Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
| Topic 2: AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| Topic 3: Presales Service Process | - Solution positioning and design - Customer requirement analysis |
| Topic 4: AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?
- A. Predictive Dialing
- B. Power Dialing
- C. Preview Dialing
- D. Progressive Dialing
Correct Answer: C 🗳️
When configuring the AICC system for a blended contact center (agents handling both inbound and outbound calls), what feature prevents an agent from receiving an inbound call while they are already on an outbound call?
- A. The network firewall.
- B. Agent State Management (e.g., setting the agent to "busy" on outbound calls).
- C. The IVR menu.
- D. The call recording system.
Correct Answer: B 🗳️
The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.
- A. True
- B. False
Correct Answer: B 🗳️
When designing an AICC solution for a business with highly seasonal peaks (e.g., holiday sales), which deployment model offers the greatest elasticity?
- A. A dedicated appliance.
- B. On-premises deployment with fixed capacity.
- C. Hybrid deployment with a fixed on-premises core.
- D. Cloud-based (SaaS) deployment that can scale up and down on demand.
Correct Answer: D 🗳️
Which AICC architectural style decouples the client (UAP) from the server, allowing them to evolve independently and improving scalability?
- A. Microservices Architecture
- B. Client-Server Architecture
- C. Monolithic Architecture
- D. Peer-to-Peer Architecture
Correct Answer: A 🗳️
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