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Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• KVM / USB Answer: B,C
• ADSL
• NETANN
• MSML

Which protocol is SIP Server using when in communication with Softswitch?

• T-Lib
• CTI protocol
• SIP
• Proprietary protocol Answer: C

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 120%
• 101%
• 130%
• 150% Answer: B

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• via
• From
• To
• contact Answer: A

Which statements are correct?

• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Genesys Media Server supports Treatments Answer: B
• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-
• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• a=rtpmap:0 hold
• a=sendrecv
• C=INIP 192.168.1.199 Answer: D
• m=audio 0 RTP/AVP hold
• c=IN IP 0.0.0.0

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 3
• 9 Answer: A
• 6
• 1

How is the Genesys SIP Server licensed?

• per running instance
• per any DN
• per Agent Answer: A
• per seat

What is the response to REFER when the REFER method is used?

• C NOTIFY Answer: A
• 200 OK
• 183 session in Progress
• 202 Accepted
• C ACK

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• REFER
• PUBLISH
• INITIATE
• INVITE
• MESSAGE Answer: A,D

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• There is a time limit of 120 minutes for the exam.
• This exam is offered in only English.

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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

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Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

• TroubleShooting
• WireShark Analyzer
• Configure SIP addresses
• Interactive Update Provider Overview
• Gateways Overview
• Interaction Center Architecture
• Configuring IC Switchover Process
• Using Interactive Update Client
• Running Setup Assistant
• IC Licensing Overview
• Installing IC and Interaction Media Server
• Understanding Lines and Groups
• Post Installation Configuration
• Reporting Tables
• SIP Station Configuration
• Configure Regionalization
• Interaction Center Platform Overview
• New License Generation
• Log Retrieval Assistant
• Codecs
• Dial Plan
• Interaction Center Security Methods
• IC Survey File
• Site Information
• SIP Proxy
• DNS Server
• Configure Interaction Media Server
• Database Server
• DHCP
• SIP Line Configuration
• Interaction Subsystems
• Log Viewer
• Licensing Users and Stations
• Directory Server
• DID/DNIS Routing
• Configure Line Groups
• License Management and Allocation
• IC System Manager

Genesys GE0-807 Exam Syllabus Topics: