Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Instant Download EXIN : ITSM20F.EN Questions & Answers as PDF & Test Engine
Updated: Oct 28, 2026
No. of Questions: 135 Questions & Answers with Testing Engine
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- Total Questions: 135
- Updated on: Oct 28, 2026
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- Total Questions: 135
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A EXIN credential in hand changes the trajectory of a career; the EXIN IT Service Management Foundation based on ISO/IEC 20000 exam is the last step before it. The 135 practice questions at ITCertMagic exist to make that step short and sure.
EXIN ITSM20F.EN Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F.EN |
| Available Languages: | Portuguese, Korean, Japanese, English |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime |
| Exam Price: | $199 USD |
| Related Certifications: | EXIN IT Service Management based on ISO/IEC 20000 |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or accredited EXIN examination center. |
| Pre Condition: | No formal prerequisites. Basic knowledge of IT services and business processes is recommended. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F.EN Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operation of the Service Management System | - Service Lifecycle Activities
|
| Service Management System | - SMS Requirements
|
| Performance Evaluation and Improvement | - Monitoring and Enhancement
|
| Relationship and Supply Processes | - Managing Stakeholders and Suppliers
|
| Introduction to IT Service Management | - Fundamental Concepts
|
| Resolution and Control Processes | - Service Assurance
|
EXIN ITSM20F.EN Exam: Essential Q&A
EXIN IT Service Management Foundation based on ISO/IEC 20000 is an official EXIN exam, registered under exam code ITSM20F.EN. Passing it earns the Exin Certification certification at the Foundation level. It also links to EXIN IT Service Management based on ISO/IEC 20000. As an internationally recognized capacity standard, this credential speaks for your ability wherever your career takes you.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 syllabus comprises 6 official domains. The heaviest include Operation of the Service Management System, Resolution and Control Processes, and Service Management System. The complete outline is above on this page; a short, efficient study plan starts with knowing exactly where the marks live.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 exam packs 40 questions into 60 minutes. Short-term preparation works best when every session is realistic, so run timed simulations in the ITCertMagic engine, keep your flag-and-return rhythm tight, and let repeated full-length runs build the pace the clock demands.
EXIN IT Service Management Foundation based on ISO/IEC 20000 requires 65% to pass, with an official registration fee of $199 USD. Retakes bill the full $199 USD again, so speed should never mean gambling. Compress your preparation with the ITCertMagic practice tests, and book once your scores clear the requirement reliably.
No formal prerequisites. Basic knowledge of IT services and business processes is recommended.
Policies change, so verify the current requirements before registering on the official exam page.
Yes to both. ITCertMagic provides a free demo of the EXIN IT Service Management Foundation based on ISO/IEC 20000 questions so you can verify the quality first, and after purchase the newest practice material is free for one year from the date of your order. When that year ends, extending the update service costs 50% of the regular price.
Your purchase carries a 100% money-back guarantee with defined conditions. Take the EXIN IT Service Management Foundation based on ISO/IEC 20000 exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, with the update service on your original purchase retained.
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EXIN IT Service Management Foundation based on ISO/IEC 20000 Sample Questions:
What can be improved by achieving quality objectives?
- A. Relationship with unauthorized patties
- B. Personal satisfaction of the Configuration Manager
- C. Effectiveness of the service
- D. Relationship with interested suppliers
Correct Answer: C 🗳️
In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?
- A. Service Level Management
- B. Configuration Management
- C. Capacity Management
- D. Availability Management
Correct Answer: C 🗳️
Which process reports about software failures resulting from software changes?
- A. Availability management
- B. Problem management
- C. Incident and service request management
- D. Service reporting
Correct Answer: C 🗳️
Which process aims to prevent incidents resulting from changes to the IT infrastructure?
- A. Change Management
- B. Availability Management
- C. Incident Management
- D. Problem Management
Correct Answer: A 🗳️
What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?
- A. A compliments application needs to be implemented.
- B. Outstanding complaints need to be reviewed on a monthly basis.
- C. Interested parties and customers of the services need to be identified and documented.
- D. Customer satisfaction surveys need to be defined so that customers can easily respond to them.
Correct Answer: C 🗳️
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