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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management

A) 3 and 4 only
B) All of the above
C) 1, 2 and 4 only
D) 1, 2 and 3 only

2. Which process is responsible for sourcing and delivering components of requested standard services?

A) Request fulfillment
B) Service portfolio management
C) IT finance
D) Service desk

3. Which one of the following would NOT be defined as part of every process?

A) Inputs and outputs
B) Functions
C) Metrics
D) Roles

4. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service design
B) Service transition
C) Continual service improvement
D) Service operation

5. What do customer perceptions and business outcomes help to define?

A) Governance
B) The value of a service
C) Total cost of ownership (TCO)
D) Key performance indicators (KPIs)

Solutions: