Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
Certification Provider: EMC
Corresponding Certification: Cloud Architect
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Updated: Oct 05, 2026
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EMC E20-918 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Design and Management | 15% | - Automation and orchestration - Service lifecycle management - Monitoring, reporting and optimization |
| ITaaS Planning and Design | 25% | - Service level management - Architecture and infrastructure design - Service catalog definition - Financial modeling and chargeback |
| Discovery, Assessment and Evaluation | 20% | - Current state analysis - Gap analysis and requirements gathering - Business and IT alignment |
| Trust, Security and Compliance | 20% | - Data protection and privacy - Risk management and security controls - Identity and access management |
| Organizational and Governance Planning | 20% | - ITaaS governance model - Roles and responsibilities - Policy and compliance framework |
EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:
A public cloud service provider wants to improve their IT capabilities in the following areas:
1 - Storage performance trending
2 - More comprehensive element management
3 - Holistic visibility across their storage services
4 - Security and Audit Log Management
5 - Reduce troubleshooting time
Which three areas is ProSphere best suited to address?
- A. 1, 3, and 5
- B. 2, 3, and 4
- C. 3, 4, and 5
- D. 1, 2, and 3
Correct Answer: A 🗳️
A hosting company has experienced a sudden increase in customer interest and wishes to implement ITaaS. They are now hosting online shopping applications for several retail computer and electronics companies.
Developers in the customer companies use their own internal credentials and have the ability to publish applications and changes to their stores. Shoppers access these stores using a variety of mobile applications and web browsers.
What should be addressed when migrating to ITaaS and implementing a service catalog for the retail and electronic companies?
- A. On-demand resource pool creation
- B. Support for several different CMDB systems
- C. Integration with different authentication systems
- D. Integration of multiple hypervisors
Correct Answer: C 🗳️
A public cloud service provider is facing several challenges in its IT operations:
1 - Rapidly increasing storage capacity needs, forcing frequent data migrations
2 - Transition to a converged network infrastructure with FCoE
3 - Deployment of several types of hypervisors simultaneously in production
4 - Long-term archival of very large volumes of tenant data for compliance
5 - In-flight encryption for tenants with stringent compliance requirements
Which challenge(s) would VPLEX address?
- A. 1 only
- B. 1 and 2
- C. 4 and 5
- D. 3 only
Correct Answer: A 🗳️
In addition to the service template, what other information do you need to create a service offering?
- A. Rules, constraints, and orchestration
- B. Rules, constraints, and limits
- C. Policies, constraints, and rules
- D. Policies, rules, and orchestration
Correct Answer: C 🗳️
A company is deploying a major new business application. The application development has been outsourced to several organizations.
The company has conducted several workshops with all suppliers and the testing team. The outcome of their efforts is a streamlined process that has dramatically reduced the cycle time from development to test, improved communications between all groups, and implemented common standards and objectives.
What have they achieved?
- A. Implementation of common collaboration tools
- B. Utilization of configuration management methodologies
- C. Transition to a DevOps culture
- D. Use of common automation and orchestration processes
Correct Answer: C 🗳️
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