Exam Name: Introducing Cisco Voice and Unified Communications Administration
Certification Provider: Cisco
Corresponding Certification: CCNA Voice
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Cisco 640-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Provide End User Support | 15% | - Phone feature operation and support - Basic user problem resolution - Call coverage and forwarding rules |
| Maintain Cisco Unified Communications Systems | 20% | - Moves, adds, changes, and deletions - System monitoring and reporting - Troubleshooting common issues |
| Provision End Users and Associated Devices | 25% | - IP phone configuration and registration - Dial plan and endpoint administration - User creation and management in CUCM |
| Configure Voice Messaging and Presence | 20% | - Cisco Unity Connection setup and management - Presence service configuration - Voicemail and unified messaging features |
| Describe Characteristics of Cisco Unified Communications Solutions | 20% | - QoS and network requirements for VoIP - Signaling and media protocols (SIP, H.323, SCCP) - Architecture and components of UC systems |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
Which headers are compressed when cRTP is used?
- A. the TCP header only
- B. the UDP and RTP headers
- C. the RTP header only
- D. the IP, UDP, RTP headers and the first byte of the payload
- E. the IP, UDP, and RTP headers
- F. the IP header only
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
Which action ensures prioritization of voice over data traffic?
- A. voice and data VLAN on same subnets without QoS classification
- B. voice and data VLAN on different subnets with QoS classification
- C. signaling and media traffic marked with Layer 2 DSCP and Layer 3 CoS mappings
- D. signaling and media traffic marked with Layer 2 CoS and Layer 3 DSCP mappings
Which three characteristics are associated with data? (Choose three.)
- A. benign or greedy.
- B. drop insensitive
- C. TCP retransmits
- D. delay sensitive
- E. benign
- F. UDP priority
- G. Greedy
Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).
Which device would allow you to place calls from a Cisco Unified Communications Manager that is configured with SCCP phones to a Cisco Unified Communications Manager Express that is configured with SIP phones?
- A. gateway
- B. gatekeeper
- C. H.323 trunk
- D. SIP trunk
- E. Cisco Unified Border Element
Refer to the exhibit.
The exhibit shows a partial screen shot for a Cisco Unified Client Services Framework device. If the username that is associated with this device is jdoe, what should the device name be?
- A. The device name should be JDOE.
- B. The device name does not need to relate to the user ID of the user for CSF device.
- C. The device name should be UPCCUPC
- D. The device name should be JDOEUPC.
- E. The device name should be UPCJDOE.
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