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Cisco 642-832 Exam Syllabus Topics:

SectionObjectives
Layer 2 Technologies- Spanning Tree Protocol (STP)
  • 1. STP root bridge issues
    • 2. Port states and convergence problems
      - VLANs and Trunking Troubleshooting
      • 1. 802.1Q trunk configuration issues
        • 2. VLAN membership and access port problems
          Infrastructure Services and Maintenance- Device Management
          • 1. Remote access (SSH/Telnet) issues
            • 2. SNMP and Syslog troubleshooting
              - IP Services Connectivity
              • 1. DHCP and DNS resolution problems
                Layer 3 Routing Technologies- EIGRP Troubleshooting
                • 1. Neighbor relationships
                  • 2. DUAL algorithm and route selection issues
                    - OSPF Troubleshooting
                    • 1. Area mismatch and route propagation issues
                      • 2. Neighbor adjacency failures
                        IP Services- NAT and ACL Issues
                        • 1. ACL blocking legitimate traffic
                          • 2. NAT overload configuration errors
                            - First Hop Redundancy Protocols
                            • 1. HSRP active/standby failures

                              Cisco Troubleshooting and Maintaining Cisco IP Switched Networks (TSHOOT) Sample Questions:

                              You have 2 NTP servers in your network - 10.1.1.1 and 10.1.1.2. You want to configure a Cisco router to use 10.1.1.2 as its NTP server before falling back to 10.1.1.1. Which commands will you use to configure the router?

                              • A. ntp server 10.1.1.1 ntp server 10.1.1.2 prefer
                              • B. ntp server 10.1.1.1 fallback ntp server 10.1.1.2
                              • C. ntp server 10.1.1.1 ntp server 10.1.1.2 primary
                              • D. ntp server 10.1.1.1 ntp server 10.1.1.2
                              Answer: A

                              Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                              The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network addressing, routing schemes, DHCP services, NTP services, layer 2 connectivity, FHRP services, and device security, a trouble ticket has been opened DSW1 will not become the active router for HSRP group
                              10.
                              Use the supported commands to isolated the cause of this fault and answer the following questions.
                              The fault condition is related to which technology?

                              • A. HSRP
                              • B. Loop Prevention
                              • C. IPv4 layer 3 security
                              • D. IPv4 EIGRP Routing
                              • E. NTP
                              • F. Access Vlans
                              • G. IPv6 RIP Routing
                              • H. Switch-to-Switch Connectivity
                              • I. IP DHCP Helper
                              Answer: A

                              The implementations group has been using the test bed to do a `proof-of-concept' that requires both Client
                              1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to the network
                              addressing, routing scheme, DHCP services, NTP services, layer 2 connectivity, FHRP services, and
                              device security, a trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241
                              address.
                              Use the supported commands to isolated the cause of this fault and answer the following questions.
                              The fault condition is related to which technology?


                              Client is unable to ping IP 209.65.200.241

                              • A. Port Security
                              • B. Switch Virtual Interface
                              • C. NTP
                              • D. Access Vlans
                              • E. Switch-to-Switch Connectivity
                              • F. VLAN ACL / Port ACL
                              Answer: A

                              What level of logging is enabled on a Router where the following logs are seen?
                              %LINK-3-UPDOWN: Interface FastEthernet0/1, changed state to up
                              %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state to up

                              • A. notifications
                              • B. critical
                              • C. alerts
                              • D. errors
                              Answer: A

                              Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                              DRAG DROP
                              There are many Network Maintenance models. Match the model names on the left to the options on the right:

                              Answer:


                              Explanation:
                              FCAPS -> Fault, Configuration, Accounting, Performance and Security (ISO)
                              ITIL -> A collection of best practice recommendations
                              Cisco Lifecycle -> Often referred to as the PPDIOO model
                              TMN -> Telecommunications Management Network
                              Well Known Network Maintenance Models
                              Maintenance models
                              Model
                              Explanation
                              FCAPS
                              Fault-, Configuration-, Accounting-, Performance- and Security management defined by ISO
                              ITIL
                              IT Infrastructure Library
                              Defines a collection of best-practice recommendations that work together to meet business goals.
                              TMN
                              Telecommunications Management Network
                              ITU-T variation of FCAPS - See above - specially targeted towards Tele Communication Networks
                              PPDIOO
                              Also called Cisco Lifecycle Services (See drawing below)

                              PPDIOO Life Cycle Reference: http://mars.tekkom.dk/mediawiki/index.php/CCNP_TSHOOT_642-832/Chapter_1

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