Exam Name: ITIL® Foundation
Certification Provider: BCS
Corresponding Certification: BCS Certification
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Instant Download BCS : ITILF Questions & Answers
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ITIL Foundation ITILF Exam
ITIL Foundation ITILF Exam which is related to ITIL Foundation and credits toward Exin ITIL Foundation Certification. This ITILF exam validates a Candidate knowledge and skills of IT Service Management as a practice, ITIL Service Cycle, technology, architecture, competence, and training.
BCS ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Value Chain | 15% | - How value chain activities interact - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 2: ITIL Service Value System (SVS) | 20% | - Purpose and components of the SVS - Governance and continual improvement |
| Topic 3: Four Dimensions of Service Management | 10% | - Partners and suppliers - Information and technology - Value streams and processes - Organizations and people |
| Topic 4: Key Concepts of Service Management | 15% | - Service relationships, stakeholders, and costs/risks - Value co-creation, services, products, and outcomes |
| Topic 5: ITIL Guiding Principles | 15% | - Think and work holistically - Collaborate and promote visibility - Focus on value - Start where you are - Optimize and automate - Keep it simple and practical - Progress iteratively with feedback |
| Topic 6: ITIL Management Practices | 25% | - Technical management practices - Service management practices - General management practices |
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