Exam Name: Specialist Call Center Implement and Support Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Call Center Elite Architecture & Features | 25% | - System components and deployment models - Core features and functionality overview |
| Advanced Routing & Management | 25% | - Reporting and monitoring setup - Call Management System (CMS) configuration - Advanced routing strategies |
| Configuration & Implementation | 30% | - Agent and skill group setup - Integration with Communication Manager - Call vectoring and routing configuration |
| Maintenance & Troubleshooting | 20% | - Fault isolation and resolution - Routine maintenance procedures - Performance optimization |
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