Yes. ITCertMagic offers a free PDF demo of the AP-226 practice questions so you can check the quality, the format, and the difficulty level before you spend anything. After you purchase, you also receive 365 days of free updates, and if the product expires you can extend the update service at a 50% discount from your member zone.

The AP-226 exam contains 60 questions and gives you 75 minutes to complete them. That works out to a brisk pace, so you cannot afford to stall on a single tricky item — flag it, move on, and circle back if time allows. Before exam day, run at least two timed mock sessions with the ITCertMagic desktop or online test engine; practicing against a real clock turns the official time limit into a comfortable rhythm instead of a source of panic.

The AP-226 exam (full name: Contact Center Accredited Professional) is a Salesforce certification exam that leads to the Accredited Professional Certification credential, positioned at the Professional level. It validates the skills Salesforce expects from professionals working with its technologies, and passing it is the key step toward getting certified. It also sits within a broader certification path that includes Salesforce Accredited Professional Exams Certification.

The Salesforce Contact Center Accredited Professional exam is organized into 4 domains. The main areas include Design (29%), Deploy (10%), and Implement (41%). Scroll up to the exam syllabus section on this page for the complete topic-by-topic outline.

Recommended experience with Salesforce Service Cloud, Contact Center solutions, Digital Engagement, Omni-Channel, and related Salesforce technologies.

Eligibility requirements can change, so before you register, confirm the latest criteria on the official Salesforce exam page.

To pass the AP-226 exam you need a score of 66%, and the official registration fee is $150 USD. Keep in mind that a failed attempt comes at full price: retaking the exam means paying the entire fee again. A smart way to protect that investment is to self-test first — work through the 209 practice questions at ITCertMagic until your timed scores sit comfortably above the passing line before you book a seat.

Delivery is instant: you can download your purchase right after payment, and a copy is sent to your email within one minute. If nothing arrives within 2 hours, check your spam folder and contact our support team. There is no limit on how many computers you can install the software on.

If you take the AP-226 exam within 60 days of your purchase and do not pass, you can apply for a full refund under the ITCertMagic money back guarantee. To file a claim, submit a scan of your exam enrollment slip together with the official score report (PDF) within 2 days of taking the exam, and your claim will be processed within 7 days. The candidate name must match the payer name, and the policy does not apply to exams taken within 3 days of purchase, to purchases where the exam was never actually taken, or to free materials and expired orders. Prefer an alternative? Instead of a refund, you can exchange your purchase for two free exam products of equal value while keeping the update service on your original product.