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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - Digital, IP and SIP telephone configuration - DHCP, TFTP and phone provisioning - Media resources and codec settings |
| Topic 2: System Configuration & Management | 30% | - IP Office Manager and Security Settings - Short codes, time profiles and call routing - User profiles, extensions and rights - Hunt groups, pickup groups and call distribution |
| Topic 3: Maintenance & Troubleshooting | 10% | - System logs, alarms and debugging tools - Common issues and resolution steps - Backup, restore and configuration management |
| Topic 4: Voicemail & Applications | 15% | - Auto Attendant and call flows - Licensing for advanced features - VoiceMail Pro installation and setup - Embedded Voicemail configuration |
| Topic 5: System Architecture & Installation | 25% | - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - SD card licensing and system ignition - Network configuration and IP addressing |
Avaya IP Office Implementation Sample Questions:
1. On a customer system only three out of four analog trunks are connected to a provider. What should be configured for the fourth trunk port?
A) The Trunk has to be set to Out of Service.
B) The Line GroupID needs to be set toDefault.
C) The Line Appearance ID should be set to 700.
D) TheIncoming Call Route needs to be set to DataCall.
2. A customer engages some sales reps who are only in the office occasionally. They will share the same telephone. Which user profile will you configure for this scenario?
A) Agent
B) Standard User
C) Hot Desk User
D) Remote Manager
E) No User
3. Given the following System Short Codes and system settings:
What will happen if a user attempts to dial the 500 Short Code?
A) Extension 203 will be dialed.
B) Extension 210 will be dialed
C) Extension 210 will be dialed after 4 seconds.
D) The system will timeout and no extension will be dialed.
4. A customer wants to implement the Avaya IP Office solution. They have live analog lines and would like to implement a basic four-port voicemail with an Auto Attendant. They would like to use one X@ Portal for live users. What is the minimum number of servers they will need to accomplish this?
A) 3
B) 4
C) 1
D) 2
5. With reference to the System settings shown in the exhibit, if a PC is allowed to send files to the memory card in an IP500 control unit, in which field would the IP address be set?
A) AVPP IP Address
B) HTTP Server IP Address
C) Time Server IP Address
D) File Writer IP Address
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
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