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Good study methods should be built into the tool. The 3300 software engine from ITCertMagic is interactive and functional — it reminds you of effective memorization techniques while you practice the Avaya Aura® Contact Center Administration content.
Avaya 3300 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Administration Exam |
| Exam Number: | 3300 |
| Passing Score: | 69% - 70% / 700 out of 1000 |
| Exam Price: | $125 - $150 USD |
| Related Certifications: | ACSS - Contact Center Integration ACIS - Avaya Aura Contact Center |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 - 65 |
| Exam Format: | Multiple Choice, Multiple Response |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Contact Center Documentation Avaya Official Training: Avaya Aura Contact Center Administration |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100142082 |
Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Components | 20% | - Core components: CCMA, CCM, Media Server, Communication Manager - Avaya Aura Contact Center (AACC) architecture - Protocols and integration points |
| Configuration & Administration | 30% | - Agents, agent groups, and skillsets configuration - Access and partition management - Call routing and CDN configuration - Contact Center Manager Administration (CCMA) navigation |
| Maintenance & Troubleshooting | 20% | - Routine system monitoring and health checks - Common faults and resolution procedures - Logs, traces, and diagnostic tools |
| Reporting & Statistics | 10% | - Real-time and historical reporting - Report generation and customization - Key performance indicators |
| Service Creation & Scripting | 20% | - Service Creation Environment (SCE) fundamentals - Variables, expressions, and intrinsics - Script design, testing, and deployment |
What Makes ITCertMagic's 3300 Package Different
Avaya lists the following prerequisites for the Avaya Aura® Contact Center Administration: No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations.
Verify the current requirements on the official certification page before registering.
Registration runs through the official channels below:
Choose your test center or online session and book early — a fixed date turns intention into schedule.
The Avaya Aura® Contact Center Administration blueprint is organized around these main domains:
- Reporting & Statistics (10%)
- Service Creation & Scripting (20%)
- Maintenance & Troubleshooting (20%)
Additional domains follow in the official outline; our bank covers the complete set.
Per the latest exam information, the 3300 exam contains 60 - 65 questions and allows 90 minutes minutes. The software and online engines let you rehearse under those exact conditions.
Clear and confirmed. If you fail the corresponding exam within 60 days of purchase, send your failure score report to our support email together with a scanned copy of your enrollment slip — the official Score Report PDF must reach us within two days of the exam date. Once confirmed, we process the full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. Alternatively, exchange your product for two others of equal value at no cost.
Avaya recommends these official training resources:
- Avaya Official Training: Avaya Aura Contact Center Administration
- Avaya Aura Contact Center Documentation
Structured training plus mistake-tracking engine practice covers both knowledge and technique.
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Currently, the 3300 exam requires a passing score of 69% - 70% / 700 out of 1000, and the registration fee is $125 - $150 USD. Both figures belong to Avaya and can change, so confirm them on the official site when you book.
Match the tool to your habits. The PDF version suits paper lovers: read online or print out for handwritten practice. The software version suits Windows users: interactive and functional, it reminds you of good study methods and easy memorization — and it remembers your mistakes after each session, prompting repeated practice until they stick. The online version carries the same functions to every operating system and device, so you can read, write, and recite anytime, anywhere. Whichever you choose, every answer is expert-verified, customer service is online 24/7, your information stays secret under a strict protection system — no advertisement emails — and returning customers enjoy loyalty discounts.
Avaya Aura® Contact Center Administration Sample Questions:
Which statement is true about the Contact Center Management Administration function that is provided by the Avaya Media Server (Avaya MS)?
- A. It supports the Avaya Aura Agent Desktop.
- B. It supports the- Active Directory link to the Computer Telephony Integration (CTI) agent.
- C. It creates an Avaya MS conference and anchors customer calls, announcements, and agent calls to the Avaya MS conference.
- D. It links the Communications Control Toolkit Server to the Contact Center Management Administration.
Correct Answer: C 🗳️
How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?
- A. The terminating character is always "#".
- B. Use the Terminating Character configuration entry setting the value.
- C. Add an extra number to the Number of Digits value.
- D. Assign the "#" as a call variable.
Correct Answer: B 🗳️
A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Sklllset.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)
- A. Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column,
- B. Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.
- C. Create a custom formula for Calls Waiting.
- D. Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.
- E. Assign Sklllset Threshold Class to Customer Service Skillset.
Correct Answer: B,D,E 🗳️
You are building a new call flow that will use hold music, that Is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on Avaya MS and uploaded the music files to the music folder in the Avaya MS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?
- A. Create a route with the name of the music folder.
- B. Create a new music Call Presentation Class.
- C. Create a new music skillet.
- D. Create a new music Control Directory Number (CDN).
Correct Answer: A 🗳️
X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications.
What are the limitations of creating global and call variables?
- A. Maximum 1000 global variables, maximum 100 call variables
- B. No stated maximum to global variables, maximum 100 call variables
- C. Maximum 100 global variables, No stated maximum to call variables
- D. Maximum 100 global variables, maximum 100 call variables
Correct Answer: C 🗳️
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