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Avaya 132-S-916 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Configuration and Administration- Network configuration
  • 1. IP addressing and DHCP options
    • 2. Routing and gateways
      - IP Office configuration basics
      • 1. Initial system setup
        • 2. User and extension configuration
          Topic 2: Maintenance and Troubleshooting- Firmware and upgrades
          • 1. Phone firmware management
            • 2. IP Office upgrades
              - System monitoring
              • 1. Log analysis
                • 2. System Status Application usage
                  Topic 3: IP Office System Architecture- Hardware components
                  • 1. IP Office control units (e.g., IP500 series)
                    • 2. Expansion modules and endpoints
                      - Software components
                      • 1. Voicemail Pro
                        • 2. IP Office Manager
                          Topic 4: VoIP and Telephony Services- SIP and H.323 protocols
                          • 1. Session handling
                            • 2. Trunk configuration
                              - Voice features
                              • 1. Conferencing
                                • 2. Call routing
                                  Topic 5: Applications and Advanced Features- User applications
                                  • 1. Softphone integration
                                    • 2. One-X Portal
                                      - Voicemail Pro
                                      • 1. Auto-attendant configuration
                                        • 2. Call flows and menus

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